This is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.   Anyone interested in learning more about interacting effectively with individuals who have a disability will benefit from this webcourse.  However, this webcourse was created as a training tool for Customer Service Representatives employed at Department of Labor One-Stop Centers and for Navigators in the Disability Program Navigator Initiative, jointly funded by Department of Labor and the Social Security Administration.  (“At Your Service” is a project of he National Network of ADA Centers funded by the National Institute on Disability ...

This Tool Kit is designed to teach State and local government officials how to identify and fix problems that prevent people with disabilities from gaining equal access to State and local government programs, services, and activities.  It will also teach State and local officials how to conduct accessibility surveys of their buildings and facilities to identify and remove architectural barriers to access.

This DVD is narrated by Chicago attorney Howard A. Rosenblum, whose practice focuses on disability rights and special education. Part One explains the history of the ADA. â?¨ Part Two explains how the ADA applies to postsecondary education by clarifying differences between the ADA and other legislation. The DVD also discusses how the ADA and the Rehabilitation Act of 1973 may impact postsecondary faculty and staff, reviews how students who are deaf and hard of hearing may be protected by the ADA, and shows how the law impacts access and accommodations, as well as the provision of equipment (e.g. visual alerts, hearing devices and telecommunications). (PEPNet's national outreach ...