This module was developed by the Pennsylvania Training and Technical Assistance Network (PaTTAN). This resource is a 508 compliant presentation featuring searchable presentation captioning and video, navigation points, and synchronized, downloadable accompanying materials. This unit focuses on building positive staff relationships, professional ethics and behavior, cross-cultural competency and communications, and understanding and working with different learning and communicating styles in light of an awareness of one's own preferences. The instructor has the user complete exercises in order to better understand the material.